The TouchAfrica™ expert system

What it enables

• Client intelligence — information on the people and institutions served, and their responses to surveyed issues.
• Client “health checking” — the well-being of the client base.
• Action planning — linking services and action plans to clients based on need.
• Progress checking — monitoring and evaluating the effectiveness of interventions.

In rural contexts

Where data on formal and informal socio-economic activity is usually inadequate, community agents get the tools, training and support to survey, promote, maintain and update a central repository. Centralised data can then be made available to local and traditional authorities, at walk-in and self-help facilities, and over the internet to desktop and mobile users.